6. Social media companies should be expected to provide full transparency about their complaints process

The Online Harms Bill should require social media companies to, at the very least, disclose: 

  • The number of complaints reviewers they employ
  • The training they undergo
  • The welfare support they provide to reviewers (since they are routinely looking at disturbing content)
  • The number of upheld complaints
  • A summary of the rationale provided to users for complaints which are not upheld.